Tow Truck Finance is committed to providing a quality service to you. If you are unhappy with our service in any way and wish to make a complaint, please contact us.
We can provide you with a copy of our complaints procedure upon request. We take all complaints very seriously, and we will do whatever we can to put the problem right.
Should you have a complaint, and wish to contact us online please email: sales@towtruckfinance.co.uk
Alternatively you can write to us at the following address:
Complaints:
Tow Truck Finance
24 Piries Place
Horsham
West Sussex
RH12 1EH
You have the right to refer your complaint to the Financial Ombudsman Service, free of charge – but you must do so within six months of the date of your final response letter. If you do not refer your complaint in time, the Ombudsman will not have our permission to consider your complaint and so will only be able to do so in very limited circumstances. For example, if the Ombudsman believes that the delay was as a result of exceptional circumstances.
Further information can be found here.
The Financial Ombudsman Service
Exchange Tower
London
E14 9SR
Free Phone Number: 0800 023 4567
Low Cost Number: 0300 123 9123
Email: complaint.info@financial–ombudsman.org.uk